Breakdowns, late receivers and lumper issues don’t keep office hours. Our on-call desk answers nights and weekends so you’re never stuck at a dock alone.
A receiver that closes early, a lumper who wants cash, a blown tire on a Sunday, a broker who won’t answer about detention — these are the moments that turn a good week into a bad one, and they almost never happen during office hours.
RapidWay Freight’s on-call desk is staffed nights, weekends and holidays by dispatchers who can see your load, reach the broker and make decisions. Call once and someone with authority picks up, gets the receiver or broker on the line, arranges roadside help and documents everything so you get paid for the delay.
Add it to dispatch or use it on its own. Either way, one named person at RapidWay owns it for you.
Breakdowns, delays and dock problems go to a live dispatcher who can reach the broker and the shipper.
Arrival and departure times logged and confirmed with the broker so waiting time becomes paid time.
We line up tow, tire or repair services near you and keep the broker updated on the new ETA.
Lumper fees, TONU and reconsignments negotiated and approved with the broker in real time.
Fri 5pm to Mon 7am and every holiday, the desk is staffed.
Same number, no menus, no ticket queue.
Every after-hours event logged for your settlement and any claim.
Every RapidWay carrier gets the on-call line on day one.
Describe the problem; the dispatcher already has your load details open.
Broker contacted, help dispatched, times documented, next load protected.
Tell us who covers you now and when you need us. We call you back within the hour, Mon–Fri.
We’ll help you earn more and stress less.
Yes, every dispatch plan includes the on-call desk. It’s also available on its own for carriers who book their own loads.
Reach brokers and shippers, approve accessorials, arrange roadside services, adjust delivery appointments and document detention or layover for billing.
Most brokers have after-hours lines; we know them. If nobody answers, we document everything and escalate first thing in the morning.
Yes. Nights, weekends and all major holidays.
No. After-hours support is part of the service, not billed per call.